rsnokPrivacy Policy

This page describes what we collect when you use rsnok and how we keep that data protected. When you open an account on our platform—whether via Android APK, iOS browser, or desktop—we gather your email address, phone number, full legal name, and identity documents as part of our KYC (Know Your Customer) verification process. We also track deposits you make via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), your account balance, and every bet or game round you place on rsnok.

We at rsnok handle your personal data with care. Your identity documents are encrypted and stored securely. Your transaction history is kept separate from your login credentials. We do not sell your data to third parties, and we do not share your payment information with external marketers. This policy explains where your data goes, how long we keep it, what rights you have, and how to contact us if you have concerns about privacy on our platform.

Our commitment to data protection extends across all devices—mobile, tablet, or desktop—and covers all rsnok services: sportsbook (Liga 1, Piala AFF), live-dealer tables (blackjack, roulette, Dragon Tiger), slots (Aviator, Sweet Bonanza), and esports (Mobile Legends, Free Fire).

What Data We Collect at rsnok

We at rsnok collect data at several stages of your account lifecycle. During registration, we collect your email address and password. During KYC verification, we collect your full legal name, date of birth, address, government-issued ID (passport, national identity card, or driver's license), and proof of address (utility bill, bank statement, or government letter). We photograph or scan these documents and store them securely on encrypted servers.

Once verified, we track every transaction on your rsnok account: deposits you make via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer; your account balance at any moment; every bet or game round (including stakes, outcomes, and settlement); and any withdrawals you request. We also log your IP address, device type (Android, iPhone, iPad, or desktop), browser type, and timestamps of your logins and gameplay sessions. If you contact our support team, we keep records of those communications.

How We Use Your Data on rsnok

We at rsnok use your personal data for specific, legitimate purposes. Your identity documents are used only to verify that you are who you claim to be and to comply with anti-money-laundering and anti-fraud regulations. Your email address is used to send account notifications (password reset, verification codes, withdrawal confirmations) and, if you opt in, promotional updates about new games or special offers.

Your transaction history helps us detect unusual patterns (e.g., multiple rapid withdrawals from different payment methods) that might indicate account compromise or fraud. We use timestamps and IP addresses to ensure that your account is accessed only by you and to prevent unauthorized logins from distant locations. We analyze aggregate gameplay data—never linked to your personal identity—to improve game stability, optimize server performance, and understand which game types are most popular among our users.

We do not use your data to profile you for targeted advertising. We do not share your identity or transaction details with third-party marketers. We do not sell your data. Our only data-sharing partners are payment processors (who handle deposit and withdrawal transactions) and regulatory authorities (if we are legally required to disclose information during an investigation).

Data Processing Across Jurisdictions: We at rsnok may store your data on servers located outside your home country. Your personal data may be processed in multiple jurisdictions as part of our platform operations. By using rsnok, you consent to this cross-border data processing, subject to encryption and standard security practices.

Third Parties and Data Processors

We at rsnok work with third-party service providers to operate our platform. Our payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your deposit and withdrawal details in order to complete transactions. These processors are contractually required to protect your data and use it only for payment processing.

Our cloud hosting provider stores our server infrastructure and databases. Your encrypted data sits on their servers, but they cannot access the decrypted contents without our encryption keys. We have data processing agreements in place that require them to maintain the same level of security we do and to notify us immediately if there is a breach.

We may disclose your personal data to legal authorities if we receive a valid court order, regulatory request, or subpoena. We will not voluntarily disclose your information to law enforcement without legal process. If we are compelled to disclose data, we will notify you unless legally prohibited from doing so.

KYC Documents: Encrypted and stored on secure servers; used only for identity verification and regulatory compliance.
Transaction History: Complete record of deposits, wagers, and withdrawals; retained for dispute resolution and regulatory audit.
Login and Device Data: IP address, device type, and timestamps logged to detect unauthorized access and prevent account fraud.
Payment Information: Shared only with payment processors (online payment, e-wallet, mobile banking, etc.); never stored in full on rsnok servers.
Aggregate Analytics: Anonymized gameplay data used to improve platform stability and optimize game performance.

Your Rights and Data Retention on rsnok

We at rsnok recognize your rights to access, correct, and delete your personal data, subject to applicable laws and legitimate business needs. You can request access to all data we hold about you by contacting our support team. We will provide a copy of your KYC documents, transaction history, and account activity within a reasonable timeframe (typically 14–30 days).

If any of your personal information is inaccurate or outdated—for example, you've moved and your address has changed—contact us to update your profile. We will correct errors promptly and, if necessary, re-verify your identity to ensure accuracy.

Data Retention and Account Closure

We at rsnok retain your personal data as long as your account is active. If you close your account, we typically retain your transaction history for seven years to comply with anti-money-laundering regulations and to settle any outstanding disputes. Your encrypted KYC documents may be retained longer if required by law. After the retention period expires, we securely delete your personal data.

If you wish to close your rsnok account, contact our support team. We will process your request, ensure any remaining balance is withdrawn to your verified payment method, and mark your account as inactive. You can reopen your account later by re-verifying your identity, but your original transaction history will no longer be accessible once deletion begins.

Cookies and Tracking on rsnok

Our platform uses cookies and similar tracking technologies to recognize you when you log in, to remember your preferences (language, theme, notification settings), and to analyze how you navigate rsnok. Cookies are small text files stored on your device (phone or computer) that persist between sessions. We use both session cookies (deleted when you log out) and persistent cookies (retained across multiple visits).

On mobile (Android APK or iOS browser), we also use local storage to cache your account data so the app loads faster on your next visit. You can clear these caches in your device settings at any time. We do not use third-party tracking pixels or beacons to monitor you across other websites.

Contact and Data Subject Requests

If you have questions about our privacy practices, wish to access your data, or want to exercise any of your rights under applicable data protection law, contact our support team via email or the in-app chat feature. Include your account username or the email address associated with your rsnok account so we can identify your data. We will respond to data subject requests within 14–30 days, depending on the complexity and scope of your request.

We at rsnok take data security seriously. Your personal information is encrypted in transit (using HTTPS on all connections) and at rest (on our servers). We restrict employee access to personal data on a need-to-know basis and maintain detailed audit logs of any access. If we discover a data breach that affects your privacy, we will notify you promptly and take steps to mitigate harm.

Our commitment to your privacy is central to how we operate. From KYC verification in Jakarta, Surabaya, Bandung, and Medan to secure payment processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer, every step of your rsnok journey is designed with data protection in mind. We will update this policy if our practices change; we will notify you of material changes via email or in-app notice.